giffgaff

As an eCommerce Product Manager, you’ll own the shared platforms and capabilities that power giffgaff’s commercial journeys, enabling teams to build, launch and scale products with greater speed and consistency. Rather than focusing on a single experience, you’ll shape the services that sit underneath them, including ordering, checkout, payments and provisioning, ensuring they are reliable, scalable and designed for reuse across the business.

You’ll connect strategy to execution by turning complex problems into clear, prioritised requirements and working closely with engineering on system design, APIs and event-driven architectures. Using data and insight, you’ll deeply understand user needs and platform performance, guide investment decisions and continuously improve outcomes. You’ll take a systems thinking approach to defining a roadmap that balances short term delivery with long term platform health, while identifying opportunities for standardisation and automation. Alongside this, you’ll collaborate with design to solve real member problems, proactively manage risks and dependencies, and bring engineers into discovery early. Through strong communication and stakeholder influence, you’ll build alignment, shape decisions across teams and contribute to a high performing product culture while continuing to grow your own capability.

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good. And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.

In order to be considered, you must have the following experience;

• Proven experience managing digital products, platforms or services within an eCommerce environment

• Strong product delivery skills with a track record of shipping impactful outcomes

• Ability to work closely with engineering on backend systems, APIs or technical architecture

• Confidence in using data and insights to inform decisions and measure success

• Strong stakeholder management skills with the ability to influence across teams

• Experience using AI tools to support product delivery, research or automation

We'd also love you to bring;

• Experience working in transactional journeys such as checkout, payments or subscriptions

• A systems thinking mindset with a focus on scalability and reuse

• Knowledge of experimentation techniques such as feature flags or phased releases

• A passion for improving team efficiency and enabling others to succeed

Our goal is to celebrate our people and their lives. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include an initial recruiter conversation, a hiring manager interview and a final stage assessment.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed.

Thanks for your patience and for showing an interest in joining the giffgaff family.