giffgaff

At giffgaff, the Project Delivery Manager plays a pivotal role in turning ambitious, cross-team initiatives into reality. Sitting at the heart of our product organisation, you’ll plan, coordinate, and deliver complex programmes that span multiple product teams, external partners, and business functions. Your mission is to keep everyone aligned on shared outcomes and milestones, while protecting the integrity of our Product Strategy and the autonomy of our teams.

You’ll lead the planning and breakdown of large initiatives, working closely with Product Managers and Engineering Managers to map dependencies, manage risks, and keep work moving smoothly across boundaries. From navigating third-party vendors to collaborating with Legal, Finance, and Marketing, you’ll act as the glue that connects teams and translates organisational needs into clear product and technical requirements. You’ll also coach teams on delivery best practices, help prioritise cross-initiative work alongside discovery, and facilitate forums that ensure cadence, quality, and continuous improvement across the delivery lifecycle.

Clear communication is central to the role. You’ll provide concise, outcome-focused reporting on project health, progress, and risks, manage stakeholder expectations in an agile environment, and act as the first point of escalation when cross-team challenges arise. If you thrive on untangling complexity, aligning diverse groups around a common goal, and enabling teams to deliver meaningful outcomes at pace, this role puts you right where giffgaff’s biggest ideas become real.

Do you want to join a connectivity provider that's up to good? At giffgaff, we do things differently. We call out the bad and find a better way. We're laser-focused on flexibility, value and mutual good.

And we're proud to be a certified B Corp. This means we've joined a network of more than 2,000 UK companies who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.

You'll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.

Our business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. We're always looking to acquire new members, and to do that we need the best people in our team.

In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits that are all about making your work life a winner. Take a look at our culture and benefits - you might just be surprised.

Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn't for you, most of our roles can be hybrid or remote, or anywhere in between.

In order to be considered, you must have the following experience;

• Strong experience in a Program/Project Management or Delivery role within a technology company, with a focus on software development.
• Deep, practical experience operating in an Agile/Scrum/Kanban environment, preferably across multiple teams.
• Strong understanding of the difference between empowered Product Teams (Discovery + Delivery) and traditional Feature Teams. Ability to coach teams away from "project thinking".
• Ability to engage confidently with Engineering Managers and Engineering Leads regarding technical dependencies, architecture risks, and deployment pipelines.
• Proven ability to influence and align teams without direct authority. This role is a true leader who enables, rather than dictates.

We'd also love you to bring;

• Exceptional written and verbal communication skills, able to tailor messaging for engineering teams, product managers, and executive stakeholders.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at giffgaff means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information, if needed.

Thanks for your patience and for showing an interest in joining the giffgaff family.